FAQ’s

How can I become a member of the Club Card?
Enrolling for a CLUB CARD membership is easy! You can apply online, by phone by calling 239.261.3962 or at any of Culinary Concepts’ restaurants.

Is enrolling on-line secure?
Yes, all Culinary Concepts forms are sent through 128 bit encryption to ensure safety and privacy.

Are there any enrollment fees or monthly fees?
There is a one time enrollment fee of $25 but this is added back on the CLUB CARD as a credit for you to use the next time you dine with us. There are no monthly fees.

How do I check my points?
You can check your points on-line at any of Culinary Concepts’ websites or by calling Customer Service at 239.261.3962. All you will need is your Club Card number (the entire and complete number located on the back of your club card) and your passcode which is the your birth month and day in this format “mmdd” (no slashes, spaces or dashes). For example if your birthday is July 2 your passcode would be 0702

Does my club card Expire?
No, your CLUB CARD will never expire.

How do I accumulate points?
Points are accumulated at the rate of 1 point per $1.00 spent on food and beverage (not including tax or tip), unless otherwise stated or promoted. You can earn points at any of Culinary Concepts’ restaurants: Chops City Grill in Naples and Bonita Springs, Pazzo! Cucina Italiana, Yabba Island Grill and Blue Water Bistro.

How do I redeem my points?
Points are automatically redeemed at a rate of $25 for every 500 points earned.

How long does it take to get a club card?
CLUB CARDS will be mailed within 5 – 10 business days.

What method of mail service do you use?
Regular First Class Mail

What if I lose my club card?
If you lose your CLUB CARD please contact Customer Service and ask for a replacement card or you can fill out a replacement form at any of Culinary Concepts’ restaurants.

Can the membership be canceled?
The CLUB CARD membership may be canceled after 18 months of inactivity

How do I check my point balance or update my personal information?
You can check your point balance and update your personal information on-line at www.gr8food.net. It is important to let us know if your email address changes so that you can continue to receive member exclusive savings, discounts and invites.

Can I receive points for gift card purchases?
No, gift card purchases are not eligible for points.