Gift Card FAQ’s

How can I purchase a gift card?
Purchasing a gift card is easy, fast and convenient. There are 3 ways to purchase a gift card:

  • On-line at any of Culinary Concepts’ website 24 hours a day / 7 days a week.
  • By Phone. Call Customer Service at 239.261.3962 . Office hours are Monday-Friday from 9am – 5pm
  • At the restaurants. Visit us at any of our restaurants and our staff will be ready to assist you.

Is purchasing a gift card on-line secure?
Yes, all Culinary Concepts forms are sent through 128 bit encryption to ensure safety and privacy.

Does all the card value have to be used in one transaction?
No, you can use your gift card just like a debit card until the value equals zero.

How do I check my account balance?
You can check your account balance online at any of websites, by calling Customer Service at 239.261.3962 or by asking your server at any of Culinary Concepts’ restaurants.

Does my gift card Expire?
No, purchased Culinary Concepts’ gift cards never expire. However, “On The House” promotional gift cards that are part of a promotion, redemption or donation have an expiration date (typically within 1 – 3 years).

How can I redeem my gift card?
Culinary Concept gift cards can be used at any of our four restaurants: Chops City Grill in Naples and Bonita Springs, Pazzo! Italian Café and Yabba Island Grill.

What increments does the gift card come in?
You can purchase a gift card for any amount you want.

How long does it take to get a gift card?
Gift cards will be mailed within 5 business days

What method of mail service do you use?
Regular First Class Mail

What If I lose my gift card?
Gift cards are like money if you lose them, there is no way to replace it.

Can I purchase additional dollars to my gift card?
Yes, just call our corporate office at 239.261.3962